Unlock Your Potential as a Call Center Representative at Novus Communications
Novus Communications is seeking enthusiastic individuals to join the team as Call Center Representatives. As a representative, you will be responsible for providing exceptional customer service and promptly addressing customer inquiries in Karachi. Your friendly and dedicated approach will contribute to maintaining high levels of customer satisfaction. Join Novus Communications in this exciting role where you will be the first point of contact for valued customers and play a vital role in delivering outstanding service.
Responsibilities:
- Handle outbound customer calls professionally and courteously.
- Listen carefully to customer needs and provide accurate information.
- Address customer concerns or issues promptly.
- Build rapport with customers using effective communication skills.
- Enter and maintain accurate customer information in the database.
- Follow established procedures to resolve customer inquiries and escalate complex cases when needed.
- Strive to meet or exceed individual and team performance targets.
Requirements:
- Strong verbal communication skills and a friendly, customer-focused approach.
- Effective problem-solving and decision-making skills.
- Capability to handle high call volumes with professionalism and composure.
- Basic computer skills.
- Prior customer service or call center experience is advantageous.
Note:
- Join Novus Communications’ energetic team and make a positive impact through exceptional customer service.
- Apply today to become a Call Center Representative and contribute to our ongoing success.
- Be part of a dynamic team that values customer satisfaction and strives for excellence.
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